Sales Policy

Effective Date: December 31, 2024

At Mavox Luxury, we are committed to providing exceptional customer service and ensuring a seamless purchasing experience for all our customers. This Sales Policy outlines the terms and conditions that govern the sale of products on our website, https://mavox.site.

1. Order Acceptance and Confirmation

By placing an order through our website, you are making an offer to purchase products from Mavox Luxury. We reserve the right to accept or reject any order at our discretion, and we may cancel or refuse any order for any reason, including but not limited to issues with availability, pricing, or potential fraud. Once your order has been accepted, you will receive an Order Confirmation Email with details of your purchase, including an order number, product description, and estimated delivery date.

2. Pricing and Availability

While we strive to provide accurate product details, prices, and availability, errors may occasionally occur. In such cases, we will notify you of any discrepancies and offer you the option to proceed with the revised order or cancel it for a full refund.

  • Price Changes: Prices may fluctuate due to market conditions, promotions, or other factors. Any changes to pricing will not affect orders that have already been placed and confirmed.
  • Sales and Promotions: From time to time, Mavox Luxury may run special offers, discounts, or promotions. These promotions are subject to availability and specific terms and conditions. Please ensure you check the details of any promotional offer before placing an order.

3. Payment Methods

We accept a variety of secure payment methods to ensure that our customers have a convenient and flexible shopping experience. Accepted payment methods include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other secure payment methods available at checkout

By providing your payment information, you authorize Mavox Luxury to process the total order amount, including taxes and applicable shipping fees.

4. Shipping and Delivery

We are proud to offer worldwide shipping, and we strive to ensure timely delivery of your order. Shipping costs are calculated at checkout based on the destination and weight of the order.

  • Domestic Orders: Delivery times for domestic orders within the United States typically range from 3-7 business days.
  • International Orders: International orders may take longer due to customs clearance and shipping logistics.
  • Tracking: You will receive an email with tracking information once your order has been dispatched. Use the tracking number to monitor the status of your shipment.

Please note that Mavox Luxury is not responsible for delays caused by third-party carriers or customs processing in international shipments.

5. Order Cancellations

Orders can be canceled before they are processed and shipped. If you wish to cancel an order, please contact our customer support team at contact@mavoxluxury.com or (972) 555-7123 as soon as possible. Once an order is shipped, it can no longer be canceled.

6. Returns and Refunds

If you are unsatisfied with your purchase, you can return the item following our Refund and Returns Policy. We will process returns and issue refunds in accordance with that policy.

  • Return Period: Returns must be initiated within 30 days from the delivery date.
  • Restocking Fee: A restocking fee may apply to certain items, depending on the condition of the return.
  • Refund Process: Refunds will be issued to your original payment method within 7-10 business days after we have processed the return.

7. Product Quality and Inspection

We take great care to ensure that all products we sell are of the highest quality. If you receive an item that is damaged or defective, please contact us immediately at contact@mavoxluxury.com. We will either replace the item or issue a full refund, depending on your preference.

8. Limitation of Liability

To the maximum extent permitted by law, Mavox Luxury is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the website. Our liability is strictly limited to the amount paid for the item(s) in question.

9. Changes to the Sales Policy

We may update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend that you review this policy periodically to stay informed of any changes.

10. Contact Us

For any questions regarding this Sales Policy or assistance with your order, please contact us at:

Mavox Luxury
Address: 1450 Golden Oaks Blvd, Dallas, Texas
Phone Number: (972) 555-7123
Email: contact@mavoxluxury.com
Website: https://mavox.site