Refund and Returns Policy

Effective Date: December 31, 2024

At Mavox Luxury, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, this Refund and Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Return Eligibility

To ensure a hassle-free return process, please make sure that the following conditions are met:

  • Condition of the Item: The item must be unused, unworn, and in the same condition as when you received it. It should be in its original packaging with all tags attached.
  • Return Timeframe: Returns must be initiated within 30 days from the date of delivery.
  • Exclusions: Certain products may not be eligible for return. These include:
    • Personalized or custom-made items
    • Sale or clearance items
    • Items marked as final sale

Please check product-specific return eligibility before making a purchase.

2. How to Initiate a Return

If you wish to return an item, follow these steps:

  1. Contact Us: Reach out to our customer support team at contact@mavoxluxury.com or (972) 555-7123 to initiate the return. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) along with instructions on how to return the product.
  3. Package the Item: Please securely package the item, including any accessories, tags, and documentation, in its original packaging.
  4. Ship the Item: Send the item back to the address provided by our support team. You will be responsible for the cost of return shipping, unless the item is defective or incorrect.

3. Refunds

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process the refund to your original payment method. Please note the following:

  • Refund Timeframe: Refunds will be issued within 7-10 business days after we receive and approve the return.
  • Shipping Charges: Shipping costs are non-refundable, unless the return is due to our error or a defective product.
  • Restocking Fee: A restocking fee of up to 10% may apply to certain items, especially those that have been opened or used.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at contact@mavoxluxury.com or (972) 555-7123. We will guide you through the return process and either issue a full refund or send a replacement at no additional cost to you. Please provide photos of the damaged or defective item to expedite the process.

6. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe, please follow these steps:

  • First, check your bank or credit card statement for the refund.
  • If the refund has not been posted, contact us at contact@mavoxluxury.com for assistance.

7. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Personalized items

Please review the product details on our website to ensure it is eligible for return before making a purchase.

8. Contact Us

If you have any questions about our Refund and Returns Policy, need assistance with a return, or have concerns about your purchase, please contact us at:

Mavox Luxury
Address: 1450 Golden Oaks Blvd, Dallas, Texas
Phone Number: (972) 555-7123
Email: contact@mavoxluxury.com
Website: https://mavox.site